Fault · Biometrics
Face ID not available
“Face ID is not available”, or it asks you to move the iPhone higher or lower without finishing setup.
View the guide steps online with your BoarDray account.
Covered on 47 models
- iPhone33With guide
- iPad14With guide
How to approach it
Face ID combines the dot projector (Romeo), the flood illuminator (Rosaline) and the infrared camera (Juliet), managed by a laser driver (Rigel or Regulus). The projector, illuminator and camera are paired to the board: a module from another iPhone won't work. On the board, check their rails, the laser driver and the infrared camera bus; the proximity sensor on the top flex is also involved.
Other faults in Biometrics
- Touch ID not workingView fault
- Fingerprint sensor not respondingView fault
Where to find it
- By modelEach model lists the guides that apply to it.
- By familyiPhone and iPad already have the guide.
Models where it is covered
iPhone · 33 models
iPad · 14 models
See inside every board
Sign in to open the Face ID not available guide next to the schematic and board view.